Privacy Policy

Who we are

Our website address is: https://honeyshappyhounds.co.uk. Honeys Happy Hounds is a pet care service provider offering dog walking, pet-sitting, grooming services, and pet supplies through our online store.

Information We Collect

Customer Information

When you book our services or make a purchase, we collect necessary information such as your name, email address, phone number, and address. This information is used to provide our services and process your orders.

Pet Information

We collect information about your pets to ensure we provide appropriate care. This may include your pet’s name, breed, age, health conditions, and behavioural characteristics.

Website Usage

We collect data about how visitors use our website, including IP addresses and browser user agent strings, to improve our site and detect potential security issues.

Cookies

Our website uses cookies to enhance your browsing experience. These may include functional cookies to remember your preferences and analytical cookies to help us understand how visitors use our site.

How We Use Your Information

We use the information we collect to:

• Provide and improve our pet care services
• Process payments and fulfil orders
• Communicate with you about our services
• Ensure the safety and well-being of the pets in our care
• Improve our website and marketing efforts

Data Sharing and Third Parties

We do not sell your personal information. We may share your data with:

• Our staff and pet care professionals, as necessary to provide our services
• Payment processors to handle transactions
• Our grooming partners, when you book grooming services
• Legal authorities if required by law

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. If you wish to delete your account or request that we no longer use your information, please contact us at support@honeyshappyhounds.co.uk.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct any information that is inaccurate or incomplete
• Request deletion of your personal information
• Object to our use of your information for direct marketing

To exercise these rights, please contact us at support@honeyshappyhounds.co.uk.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page.

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at:

Honeys Happy Hounds

support@honeyshappyhounds.co.uk

07535522991

Last updated: 21/10/2024